Support End Users
Imagine a sudden decrease of print related problems throughout the organization. Cirrato has been proven to reduce print related support calls by up to 70%. Often, this is 20% of all support volume.
A typical organization with 1,000 printers receives 500 print-related support calls per month. This represents a very big cost saving, and the ability to free up valuable resources for other tasks.
Web-based Proactive Support
- Monitor all queues and printers in real-time
- Proactive alerts
- Ability to clear queues of unprinted/stuck jobs
- Re-route jobs from one queue to another
- Check unprinted, deleted and completed jobs
- Help specific users resolve their issue on the fly
- Set up automatic messages for users trying to print to jammed/out of paper printers
- Allows your support personnel to work in their native language
- Supports many languages including Dutch, English, Finnish, French, French (Canadian), German, Italian, Portuguese, Portuguese (Brazil), Russian and Spanish
- Based on selection or web browser language