Levi, Ray & Shoup, Inc.

Support Policy

As part of the annual Support & Maintenance fee, Cirrato offers level 3 product support to partners, resellers and customers via phone, email and online to help you resolve specific product issues. We will help you with:

  • Advanced problem solving (Root cause and in-depth analyses, attempt to reproduce problem, and deliver solutions)
  • Finding workarounds
  • Creating fixes (research and development of solutions to new or unknown issues)
  • Remote access support via a secure connection on your approval

When calling or emailing, our experienced and Cirrato certified support team (located in North America, ASIA and Europe) will open a case and follow up until the problems is solved.

Cirrato offers support to partners, resellers and customers under a support and maintenance contract between 8AM and 9PM CET, Monday to Friday.

Contact our support here.