Management/Support
Manage a global printing fleet -- including USB printers -- in a transparent tree-structure, update drivers across the organization on-the-fly and effectively support your fleet using proactive problem resolution tools.
The Cirrato server maps, in real-time, a tree structure (down to individual office or floor level) where printers and queues can be added, removed or managed and drivers updated.
The driver management interface lets you upload or remove a driver across your entire organization (including all desktops and operating systems) with a few clicks.
End users can easily search for and install any printer on to their desktop. Cirrato will automatically make sure that the correct driver is used.
Support is done through Cirrato's powerful web-based support interface. It lets you proactively discover and solve problems, move jobs between queues and message end users when you do -- often before end users notice.
Read more about the specific functions below.
Manage Printer Drivers
Manage all printer drivers through an easy-to-use interface. Update drivers anywhere on the network with a few clicks.
Update drivers anywhere on the network with a few clicks - and define exactly how and when you want the driver to be used.
Driver Management Problems
In a typical environment with a variety of printers, driver updates can take ages to perform - driver conflicts can halt printing and cause servers to crash. Furthermore, administrators often have difficulties controlling driver deployment and ensuring that the correct drivers are used across the network.
Cirrato provides full control of all drivers and they can be updated throughout the organization with only a few clicks.
Cirrato Printer Driver Management
Cirrato compresses and stores all printer drivers in its central server. Using the Driver Upload Tool, you can easily upload a new driver into the server and define when and where it will be used, such as by operating system, printer models or language. You can even define default printer settings to reduce cost and paper waste.
To ensure that a driver works well before full deployment, multiple versions can co-exist, with the ability to easily revert to an older version, if needed.
Once a driver has been uploaded and activated, Cirrato will handle the rest. Each time a user prints, Cirrato checks the driver and settings. If needed, Cirrato automatically pushes the correct driver to the client. And far as the end user is concerned, printing just works without a hitch.
Updating a driver for the entire organization won't cause a network traffic surge because drivers will only be pushed out when needed - not all at once.
Simply put, with Cirrato, drivers will never cause problems again.
Manage queues and configurations
Manage all your printer queues centrally and streamline more environmentally friendly default configurations to reduce cost and waste.
Set up your printer queues and configurations centrally, promoting environmentally friendly and cost effective default settings.
Managing printer configurations can be a hassle, especially for organizations with multiple print servers. There is no visibility over printer queues, and users can set default printer settings as they wish.
With Cirrato, you can set a default configuration per printer queue, and easily push it out to all users. By managing all your printer queues and configurations centrally, you can promote more environmentally and cost effective printing behavior, while allowing users to change configurations for individual jobs when they need to.
Changing default settings for thousands of printers across the globe is as easy as uploading the configuration you want and clicking "enable". Users will automatically have the new configurations next time the click "print".
Support End Users
Reduce support cost and support your end users proactively before they notice a problem with Cirrato's powerful web-based printer helpdesk tools.
Imagine a sudden decrease of print related problems throughout the organization. Cirrato has been proven to reduce print related support calls by up to 70%.
Cirrato's web based support tool allows you to monitor the status of all printers and print queues in real-time, and provides proactive alerts when a job hasn't printed or is stuck in a queue.
Cirrato also enables you to clear queues of unprinted/stuck jobs, or re-route jobs from one queue to another right from your desk. You can also search for printers, see their status, check completed jobs, monitor Follow Print queues, clear jobs and reprint.
Cirrato's helpdesk tools can alleviate most printing issues and significantly reduce print related support calls.
Our customers tell us that up to 30% of their support calls were printer related before they implemented Cirrato. They tell us that Cirrato cuts print-related support calls by up to 70%, reducing overall support costs by up to 20%.
End User Self Service
End users can easily manage their own print jobs and Secure Follow Print codes, and install any printer in the organization seamlessly.
Cirrato's tools make it easy for end users to manage their own print jobs, and search for and print to any printer they are allowed to print to.
Web-based Self Service Print Management
- Log in with your Windows credentials
- See your complete printing history
- Pause, move or delete jobs in the queue
- Manage Secure Follow Print pin codes
Cirrato Search
Cirrato Search is visible to the end user as a small taskbar icon. Using it, you can search for any printer using free-text, name/model, or office location. Once you found your printer, simply double click and printer drivers, queues and configurations are automatically installed for immediate printing.
Paper/Toner Monitoring
Monitor exact toner and paper levels and get alerts when they need to be refilled, allowing you to better plan trips and purchasing.
Monitor individual toner and paper levels, and get alerts when they need to be refilled.
Toner and paper monitoring
Cirrato comes equipped with SNMP monitoring. Going further than just alerting when a "low toner" status has been reached, you can even get exact toner levels for each color.
Low toner or paper email alerts
You can also program automatic email alerts when a certain toner or paper level has been reached. This ensures that printers are always fully operational and simplifies trip planning to perform hands-on service.Manage USB Printers
Manage USB printers just as you would networked ones - including reporting, support, cost track-back, alerts, rules and more.
Manage directly connected USB printers the same way you manage networked ones.
Some users require their personal printers. With Cirrato, you manage USB printers just as you would networked ones. This includes Cirrato's proactive support, driver management, searching for and installing printers, reporting and cost-recovery, setting printing rules and quota, and even Follow Print if you have networked card readers.
USB printers are typically less cost-effective, so the ability to manage them is important when reducing printing costs. For example, large jobs can be diverted from USB printers to more cost-effective ones, and printing costs incurred on USB printers can be charged back to the responsible project, client or department.
